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LIVE TRAINING WITH DR. STEVE ALBRECHT


​Spend time in-person or online with one of the nation’s leading experts on library safety and security. Dr. Steve Albrecht has trained thousands of library employees on handling challenging, entitled, eccentric, or even threatening patrons who may want to disrupt the library. His popular program offers practical and realistic communication, service, and de-escalation tools which will make your facility a better, safer place to work. Enjoy Steve’s real-life experiences as a 24-year library security consultant, mixed with his use of humor. Learn safety and security measures, personal protection methods, and how to activate your “high-stress” patron service skills. ​

"​The Safe Library Workshop: Security, Safety, and Service at the Moments of Truth"


Content: Here’s what Steve covers in this fast, empowering program: 
  • Enforcing Our Code of Conduct: Knowing Dr. Steve’s Essential Eight
  • Creative Customer Service Tools
  • Having “Crucial Conversations”
  • Dr. George Thompson’s Verbal Judo: The L.E.A.P.S. Model
  • Preventing Sexual Harassment of Staff by Patrons 
  • Our Top 10 List of Challenging Patrons
  • Managing Homeless, Mentally Ill, or Substance Abusing Patron Behavior Issues
  • Using Space, Distance, and Proxemic Barriers
  • Setting Better Boundaries With Patrons
  • Safety and Security for Rural Library Locations 
  • The Run-Hide-Fight Response to Active Shooters
  • Better Support From Law Enforcement 

Length: One to six hours (which includes a lunch break).

Materials: Slide masters; role-play scenarios; Safe Library cheat sheet handout; webinar recording (if applicable).

Training Format: Live, in-person training or Zoom sessions available for libraries in the following states: Missouri, Kansas, Oklahoma, Nebraska, Iowa, Illinois, Indiana, Kentucky, Tennessee, Louisiana, Michigan, Minnesota, Wisconsin, Texas, Georgia, Florida, and California. Zoom sessions for all other states. 
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Training Fee: $1000 per training hour, plus travel expenses (airfare or gas, hotel) where applicable.

Contact: [email protected]